Extech Building Materials
Hi, I would like to provide some feedback on one of your employees, Lital – who recently helped us with a situation that was sensitive from a time and confidentiality standpoint.
Lital was extremely responsive, courteous and very professional. I would feel confident recommending your company because of the high level of customer service that she provided.
In a time where everyone is watching expenses, you should feel confident that your staff is building customer relationships. Thought you would like to know.
Director of Operations
Extech Building Materials
I wanted to comment on a locksmith that came to my home on 9/24. His name was Eric. He was extremely polite and efficient. I had locked myself out of the house and was is my garage with my two children. He called twice just to let me know how far away he was and how long it would be. He picked the lock in no time. My kids wanted to know how he did it and he took a moment to try to explain the inside workings of the lock to them. He was extremely professional and I will call Mr. Locks for any problems I have in the future.
Mike did an awesome job…we called to fix a broken lock to the front door and gave him an additional lock to install because we liked the service so much! I don’t hope my locks break but I know who to call if I need a locksmith! Thank you.
Thanks so much for your visit to our building today. Mr. Locks really did a fabulous job with the installation – they were very fast, responsive and easy to work with. We are excited about the new system. I also appreciate that you are looking into the camera delay issue. I’m sure we are not the only building with the same question (or won’t be in the future!).Please tell your colleague from Germany that we appreciate that he is sending new “cheat sheets” and labels for the intercoms. This will help a lot. If there are any corrections he wants to make to what we’ve done, please do so – and any additions he would suggest, such as a sentence on how to change volume and ring tone, would also be welcome.
Thanks again for your visit – we feel like we are in good hands.
Phil, 39 vestry St.
In response to a Mr. Locks installation of High-End Siedle Video Intercom system –”Great job. Thank you for doing such a fine job. Mr. Locks is the best.”
39 vestry St. NY, NY 10013
Moe, Gracious Home
I just want to let everyone know that 3 board members from The Dover House, today went to visit, And from what I was just told they were very impressed with Both the workmanship and the products that Gracious Home & MR. LOCKS did there. and I know that they will be met with the highest praise for Both MR. LOCKS and Gracious Home because I know this job went So seamless, that they finished in less than a week.
To the entire staff at Mr. Locks,
On behalf of our company, we want to acknowledge you for your superior service. Over the last 10 months we have been in contact and have hired your firm for various jobs. Since implementing your surveillance system, we have been able to monitor live activity at the building, “clean sweep” the building of problem tenants, control / deter vandalism, and monitored illegal subletting. Additionally, the local Police Dept was able to monitor the building from a remote location. Your staff was accountable, courteous, prompt, knowledgeable, and honest. During any problem we encountered with the technology, you easily addressed it. Your sales rep, installer, billing dept, and computer technician were a pleasure to work with.
Thanks again for everything.
Good morning Shai, I want to take this time to personally thank you and your technicians for the work Mr. Locks did at HELP Haven. Everyone is very pleased with the upgrade to the security system your company installed, especially the flat screen CCTV.
Please know I should be overnighting the balance check to you on Thursday morning, so you should have it by Friday morning.
I am also signing off on the proposal for installation of a camera on the second floor so in a couple of weeks, we should be ready to go on that job.
Thank you again for all of your patience during this process and hopefully, this is the beginning of a great working relationship between HELP Haven and Mr. Locks, Inc.
HELP USA Domestic Violence
Good day Mr. Shiah. Your guys did excellent work here at the Help Haven site. We really would like to continue the relationship. We asked for a proposal to install a camera in one of our second floor apartments. Would it be possible to use our existing equipment for the second floor apartment? What I mean is your guys removed cameras from about the facility that are still functional. Due to our monetary constraints is it possible to install one of the removed cameras in the unit and hook it up in the safety office. We would also like to know if there is any way to link the monitor from the front desk to my office for possible future viewing in privacy should we have to closely analyze an event.
“It was my pleasure to work with your company.” “I must mention the high quality of the work…”
“We appreciate Mr Locks’ honesty, fair prices, and quick response to our needs…and recommend their services to all those in need of security systems.”
Capital Market Services
“Our company security is very important, and with your excellent job performance we can put our minds at ease.”
“The service was quick and efficient and I felt I’m definitely getting my money’s worth. I would like to thank you for the wonderful service which you have provided for my customers.”
“The technicians did a great job, they were polite, pleasant and very professional.”
Do & Co International
“Mr. Locks had always been very professional and helpful in their service, they have been flexible in adapting to our requirements and budgets.”
Paul La Fontaine
“The technicians from Mr. Locks served us with outstanding, professional, and kind service all around” Paul La Fontaine
Central Harlem Alcohol Crisis Center
“We engaged the services of Mr. Locks, who recommended and installed a security system that was considerate of both our budget and our size.”
“From locks and doors, to access control, alarms and CCTV, Mr Locks provides quality systems, installations, and a complete briefing regarding system operation”
35 East 68th Street Realty Corp.
“Mr. Locks exhibited an extraordinary grasp of security issues, as well as product knowledge. I can only give the highest praise as to the reliability and craftsmanship of the Mr. Locks team.”
“All of their technicians are highly skilled and very helpful. Their customer service has exceeded my expectations.”
Big Apple Wood Flooring Corp.
“The team arrived at the exact scheduled hour and from that point on, they did their job very professionally, and quickly. I will surely recommend Mr. Locks Inc. in the future as well.”